Frequently Asked Questions
Everything you need to know about Soylent's complete nutrition and services.
What exactly is Soylent?
Soylent is a line of complete nutrition products designed to provide a balanced meal in a convenient format. Each product contains a science-backed blend of protein, healthy fats, fiber, and 28 essential vitamins and minerals.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the contiguous United States. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
Due to the consumable nature of our products, we do not accept returns. However, if your order is damaged or if there was an error on our part, please contact our support team within 30 days for a replacement or refund.
Can I manage or cancel my subscription?
Yes, you can manage your subscription at any time through your account portal. You have the flexibility to skip a delivery, swap flavors, or cancel your subscription before your next billing date.
Are Soylent products vegan and nut-free?
All Soylent products are 100% vegan. While our formulas do not contain nuts as a primary ingredient, they are produced in facilities that may handle allergens, so we recommend checking the specific label for each product.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as modern payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.